Facilitation | Skills Development | Mediation
Powerful training programs – packed with insight, built on participant involvement. Practical skills you can apply immediately. With proven results.
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If you want to enhance your skills in collaboration, negotiation, or resolving conflicts, we have the training and skills development you need.
Our dynamic approach to training encourages participation, insights and personal growth. We design and conduct a variety of interactive workshops and seminars that develop and improve skills for various audiences. These training sessions range from short-course seminars for senior executives to five day intensive skill building workshops.
Custom Designed as well as off-the shelf courses in topics such as:
- Mediation skills
- Negotiating in a bureaucracy
- Facilitation and group consensus building
- Resolving conflict
- Effective negotiation skills when tempers flare
- Conflict Dynamics Profile (CDP) certified trainer
- Styles of Persuasion (using the InQ – Inquiry Mode Questionnaire)
A Sample of Client Comments
“What a wonderful, thought provoking class. My wheels were turning every minute with new ideas and ways to resolve problems.”
“Susan is a very dynamic trainer. She possesses an ability to teach and provide insight that keeps you on the edge of your chair.”
“The trainer was excellent, inclusive, energetic, and clear.”
“I learned 30 days of skills in three days of training.”
Conflict Coaching
Sometimes we need help thinking through a difficult relationship, or preparing for a thorny discussion. Confidential coaching sessions help people understand these challenges and develop skills and strategies to respond more effectively. In other cases, we provide coaching for individual’s specific skill development needs. (see: Case in Point examples)
Specific areas of focus include:
- Working effectively with others
- Anger management and emotional regulation
- Conflict Resolution Skills
Sample Courses
Negotiation Skills
This two-day workshop provides a thorough training in negotiation skills. Interactive exercises and simulations allow participants to learn how people make decisions in negotiation, develop skills in persuading, craft agreements that people will carry out, develop effective strategies for dealing with difficult negotiators, and apply this learning to reach their goals.
Facilitation and Group Consensus Building
In this core facilitation skills workshop, participants master the techniques and skills necessary to professionally structure, facilitate and build consensus within meetings, conferences and multiparty decision-making groups. Effective group collaboration is a key 21st-century skill set.
When Tempers Flare
Just about everyone loses their temper at some point. An angry outburst can damage working relationships and waste valuable time. There are tools we can practice to keep difficult emotions from derailing discussions. In this workshop, you will learn to identify emotional hi-jacking and techniques to calm strong emotions, whether it is your own anger or someone else’s.
Mediation Skills and Process Training
This workshop introduces participants to the concept of mediation, and provides them with hands-on skills development in a four stage process approach and the communication skills essential to being an effective mediator.
Following brief introductions to theory, exercises are used to demonstrate the concepts essential to process understanding. Participants will practice mediation process skills in small groups. Experienced mediators will provide coaching and feedback during role plays. This has proven to be essential to learning the new set of skills required in the mediation process. Videos, simulations and relevant case studies provide participants with additional skills development practice.
